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Chatflow Overview

The Chatflow feature in Digisquares allows businesses to create, manage, and optimize automated conversation workflows. These workflows, known as Chatflows, can handle a variety of tasks such as customer support, sales interactions, lead generation, and complex process automations, helping businesses communicate more efficiently and effectively with users.

By using Chatflows, businesses can automate routine conversations, which leads to faster response times, more accurate interactions, and better resource allocation for their teams.

Key Features​

  • View Existing Chatflows: Access all created chatflows with key details such as name, description, and the last modified date for easy tracking and management.
  • Search and Filter: Use search and filter functionalities to quickly find specific chatflows based on name, creation date, or other criteria.
  • Create New Chatflows: Start building custom workflows using an intuitive visual editor, which requires no coding knowledge.
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Automating routine conversations with Chatflows allows your team to focus on more complex and high-value tasks, increasing overall efficiency.

How to Use​

Follow these steps to effectively use the Chatflow feature:

  1. Browse Existing Chatflows:

    • Scroll through the list of chatflows or use search and filter options to find specific ones quickly.

  2. Create a New Chatflow:

    • Click the New Chatflow button to open the workflow builder. From here, you can create a custom chatflow tailored to your needs.

  3. Edit or View Chatflows:

    • Select any existing chatflow to view its details, test its functionality, or edit its settings to update messages, triggers, or flow logic.

Chatflow List​

The Chatflow List displays all the chatflows you’ve created, providing at-a-glance details to help you manage them efficiently.

  • Chatflow Cards: Each card provides essential information such as the name, description, and last modified date of each chatflow.
  • Search and Filter: Locate specific chatflows quickly using various search or filter criteria (e.g., name, modification date).
  • Easy Navigation: The interface is designed to be user-friendly, making it simple to manage multiple chatflows in one place.

Actions on Chatflows​

Each chatflow comes with a variety of actions you can perform directly from the list:

  • View: Preview the chatflow to see how it will appear in a live environment. You can test and interact with the flow as an end-user to ensure everything functions smoothly.
  • Edit: Make changes to the chatflow, such as modifying messages, adding or removing steps, or adjusting trigger conditions.
  • Delete: Remove a chatflow from your list permanently. You will be prompted to confirm the deletion to prevent accidental removal.

Summary​

The Chatflow page in Digisquares offers a comprehensive and user-friendly way to automate communication workflows. With features like viewing, editing, and creating new chatflows, businesses can easily streamline their operations and enhance customer interactions. Whether you are automating support requests, handling sales inquiries, or implementing complex business processes, Chatflows help optimize communication and improve efficiency.